Public Offer Agreement (Oferta)

Last updated: March 9, 2026

1. General Provisions

This Public Offer Agreement (hereinafter referred to as the "Agreement") is a public offer by SaveScale (hereinafter referred to as the "Service Provider") to enter into an agreement for the provision of cloud cost optimization services to any individual or legal entity (hereinafter referred to as the "Customer").

By registering on the SaveScale platform or purchasing credits for analysis, the Customer accepts the terms of this Agreement in full without any exceptions or limitations.

2. Subject of the Agreement

The Service Provider undertakes to provide the Customer with access to the SaveScale cloud cost optimization platform, including:

  • Upload and analysis of cloud provider invoices (AWS, Azure, GCP, Yandex Cloud, etc.)
  • AI-powered cost optimization recommendations
  • Detailed savings reports
  • Technical support

The Customer undertakes to pay for the services in accordance with the pricing plans published on the platform.

3. Credit-Based System

Services are provided on a credit-based system:

  • One credit allows the analysis of one cloud invoice
  • Credits are purchased in advance through payment packages
  • Credits do not expire and remain valid indefinitely
  • Credits are non-transferable and non-refundable except as provided in Section 8

4. Pricing and Payment

Current pricing:

  • Starter: 1 credit for 990 RUB
  • Professional: 5 credits for 3,990 RUB
  • Business: 12 credits for 7,990 RUB
  • Enterprise: 25 credits for 14,900 RUB

Prices are in Russian Rubles and include applicable VAT. The Service Provider reserves the right to change prices with 30 days' notice to existing customers.

Payment is processed through CloudPayments payment gateway. Payment confirmation is sent via email.

5. Service Delivery

Upon successful payment:

  • Credits are added to the Customer's account immediately
  • The Customer can upload invoices for analysis
  • Analysis results are provided within 60 seconds
  • Reports are available for download in PDF format

6. Customer Responsibilities

The Customer is responsible for:

  • Providing accurate account information
  • Maintaining the confidentiality of login credentials
  • Uploading only legitimate cloud provider invoices
  • Compliance with applicable laws and regulations

7. Service Provider Responsibilities

The Service Provider is responsible for:

  • Providing access to the platform 24/7 with 99% uptime
  • Protecting customer data in accordance with Privacy Policy
  • Providing technical support via email
  • Delivering analysis results within advertised timeframes

8. Refund Policy

The Customer may request a full refund within 7 days of purchase if:

  • No credits have been used for analysis
  • The service does not meet expectations
  • Technical issues prevent service usage

Refund requests are processed within 10 business days. See our Refund Policy for details.

9. Limitation of Liability

The Service Provider's recommendations are provided for informational purposes only. The Customer is solely responsible for:

  • Evaluation and implementation of recommendations
  • Any changes made to cloud infrastructure
  • Results of optimization actions

The Service Provider is not liable for any direct or indirect damages resulting from the use or inability to use the service, except as required by law.

10. Intellectual Property

All content, algorithms, and technologies used on the SaveScale platform are the exclusive property of the Service Provider and are protected by intellectual property laws.

11. Personal Data

Processing of personal data is governed by our Privacy Policy. By accepting this Agreement, the Customer consents to the processing of personal data in accordance with the Privacy Policy.

12. Agreement Term and Termination

This Agreement enters into force upon acceptance and remains valid until:

  • The Customer deletes their account
  • The Service Provider terminates the Agreement due to violation of terms
  • Mutual agreement of the parties

13. Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond their reasonable control (force majeure), including natural disasters, wars, government actions, or technical failures of third-party services.

14. Dispute Resolution

Disputes are resolved through negotiation. If no agreement is reached, disputes are subject to resolution in accordance with the laws of the Russian Federation.

15. Amendments to the Agreement

The Service Provider reserves the right to amend this Agreement. Customers will be notified of material changes via email 30 days in advance. Continued use of the service constitutes acceptance of the amended terms.

16. Service Provider Details

Full name: OPENNIX Limited Liability Company
Short name: OPENNIX LLC
Tax ID (INN): 7100069009
Registration Number (OGRN): 1257100008329
Email: support@opennix.ru
Sales Email: sale@savescale.io
Website: savescale.io